City subway staff ignore request from Deaf man for written communication
April 25, 2017
When a Deaf man, 62, a Kyoto City resident, who wanted to know the IC railroad ticket in details, asked two clerks of the City Transportation Authority for explanation at the municipal subway station on April 10 three times, showing the disabilities card.
He wanted a conversation by means of writing. But on April 24, it was found out that the clerks kept explaining to him orally.
The Elimination of the Disabilities Discrimination Act requires an administrative agency necessary consideration for a person with disabilities, and the City Transportation Authority apologized to the Deaf man.